Mark Pickavance

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Jira Service Desk review

[unable to retrieve full-text content]Simple to deploy and highly customisable solution. But without extra product licensing, it lacks a knowledge base, full security or an asset register. Those that don’t embrace the whole Jira suite of …

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Happyfox Help Desk review

[unable to retrieve full-text content]Its primary products are all software as a service (SaaS) support platforms, and the most important of these is a help desk solution that offers extensive integrations. With a strong reputation to …

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Agiloft Service Desk review

[unable to retrieve full-text content]And, the price per agent per month is high. Agiloft started life as Integral Solutions Corp in the 1990s. Its first product was called SupportWizard, a helpdesk support solution that used MySQL as the …

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Zendesk Support review

[unable to retrieve full-text content]While you can license all their products as a combined suite, in this review we’ll be looking at their helpdesk solution, Zendesk Support. The first important thing to realise about Zendesk support is …

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Zoho Desk review

[unable to retrieve full-text content]For those that use Zoho products already, Zoho desk is a no-brainer. For everyone else, this is a powerful and flexible solution that costs relatively little per agent for the full feature set. The …